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Our User Meeting and Technology Conference will deliver over 40 comprehensive educational sessions over three days including Business and Technology (B/T) Sessions, Software-Specific Sessions (OASIS, OMNIA, and VMS), Optional Hands-On Workshops, and two Networking Lunches. Extract valuable information from industry experts during breakout sessions, listen to your peers featured on panel discussions, and take home and use your new skills acquired in the optional hands-on workshops.
Monday, August 11 | 4:00p-5:00p
B/T Session | Technology Evolution and the Rural Telco
Speaker: Dennis Couture, Nortel
- The Internet and IP technology in general are infiltrating every aspect of our daily lives. Each of us is surrounded by computers, the ones we see and use as well as embedded machines that are largely invisible to us. Computers are gregarious. They want to communicate and using IP, they can. But in doing so, they will impact the very nature of a rural telco's business model in addition to driving network evolution. This presentation addresses the changes that will affect us all.
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Tuesday, August 12 | 8:30a-9:30a
B/T Session | Leading a Successful BSS/OSS Migration
Speaker: John Dill, Synergy, Ltd
- This session will review the steps undertaken from initial concept through selection and implementation of a BSS/OSS solution for a full service telecommunications company. It will use an actual customer experience as a reference point and provide a guided approach to successfully leading the BSS/OSS change process with the least amount of surprises.
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Tuesday, August 12 | 8:30a-10:00a
OMNIA Session | What’s New and Exciting in 6.50?
Speaker: Angie Nelson, Martin Group
- Target Audience: Customer Service Managers and Staff | Billing Managers and Staff | Accounts Receivable and Payable Staff
- Check out all the exciting new enhancements in the 6.50 release of OMNIA! You voted and we listened! We have 40+ projects involved in the 6.50 OMNIA release. Attend this presentation to learn how to better utilize all of the enhancements within 6.50.
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VMS Session | Enhancements Now and in the Future
Speaker: Natalie Nydam, Martin Group
- Target Audience: Customer Service Managers and Staff
- Look what the 2008 VMS enhancements can do for you and your company! This presentation will highlight recent VMS enhancements and reveal up and coming improvements! Learn about these new developments to help your company be more efficient in this competitive environment.
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OASIS Workshop | Facilities Management Helpful Tips and Tricks
Workshop Leader: Tony Zook, Martin Group
- Target Audience: Provisioning Managers and Staff | Outside Plant Managers and Staff | IT Managers and Staff
- This workshop will cover a variety of overlooked topics, such as assignment of Off Premise Extensions, Frogged Pairs, Child Circuits, and assignment of multiple equipment to one circuit using OASIS FM. You will also learn a new reporting platform SSRS (Sequel Server Reporting Services) and get a sneak peek at the new “look and feel” for OASIS FM Web. If you are interested in a hands-on workshop that will cover existing OASIS FM functionality and upcoming projects, register now!
- Prerequisite: Moderate to Advanced OASIS FM/Web Page knowledge. Some SQL Server and Crystal Reports knowledge helpful.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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OASIS Workshop | Using Virtual Network Inventory to Track Central Office and Circuit Records
Workshop Leaders: Jeff Entringer and Ryan Grinsteiner, Martin Group
- Target Audience: Facilities Management Managers | Plant Assignment Personnel
- Interested in tracking your company’s network? New name… same great product! Sign up today for our Virtual Network Inventory (VNI) workshop, formally known as the Inside Network (ISN) module, for a hands-on opportunity to explore what our OASIS VNI module can do for your company.
- Prerequisite: In additional to knowledge of your company’s network infrastructure, a minimum of 1 year working knowledge with Martin Group’s Facilities Management application is suggested.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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Tuesday, August 12 | 9:30a-10:30a
B/T Session | Telecom's Migration to Open Architectures and Grass Roots Driven Design
Speaker: Anthony Marcello, MetaSwitch
- Proprietary technologies that power legacy telecom networks are rapidly being supplanted by new hardware and software products incorporating open standards and commercial off-the-shelf platforms. This session will discuss the effects of this growing trend on vendors and service providers, including increased productivity, flexibility and usability of these next generation applications.
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Tuesday, August 12 | 10:30a-12:00p
OASIS Session | FM and Provisioning Enhancements
Speakers: Scott Dufner, Stacy Harris, and Dean Knutson, Martin Group
- Target Audience: Engineers | IT Managers and Staff | Technical Staff | Provisioning Staff | Outside Plant Staff
- Attend this presentation to take a peek at some of the new functions within our existing OASIS suite. Learn about some of the new Facilities Management Plant modules and Web applications being developed by our team and get a first-hand look at the exciting products being released this year. We will also talk about our new OASIS Provisioning interfaces that we have developed as well as some new functionality in the OASIS Provisioning scripting. If you are looking for ways to get the most out of your OASIS system, this presentation is for you.
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OMNIA Session | System Maintenance and Best Practices
Speakers: Jay Wempe, Adam Hafner, and Carrie Christensen, Martin Group
- Target Audience: IT Managers and Staff | Technical Staff
- It’s 8am — a new day at the office, but is your day already stressful with a full inbox and your phone ringing off the hook because of uncompleted processes? Could this be due to full drives or slow system response due to low resources? With increasing costs for server hardware and software, there needs to be a better way to manage your current resources. Attend this presentation to learn specific tasks and strategies to better manage your system’s hardware and software and comply with regulatory rules. Find out how to maintain optimal system performance so your mornings in the office will be much more enjoyable!
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OMNIA Workshop | Learning How to Use Report Writer
Workshop Leader: Darrin Geraets, Martin Group
- Target Audience: Anyone new to Report Writer or needs a refresher course
- Do you have a new employee that wants to tackle your reporting needs? Are you a current user wanting to refresh your report writing skills? Then this workshop is for you! Get hands-on experience in creating and formatting a report and learn the various views. Become a Report Writer expert by the time the workshop is over!
- Prerequisite: Attendee’s should have at least one year of experience working with OMNIA.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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VMS Workshop | Retrieving Valuable Customer Data with the Marketing Report
Workshop Leader: Haven Gauger, Martin Group
- Target Audience: Customer Service Managers and Staff | Marketing Staff | Various departments, since the Marketing Report is multi-functional
- Martin Group’s Marketing Report provides endless opportunities in the reports that it can create. From finding customers with certain USOCs or OCP codes connected to them to customers not having certain services for marketing purposes. Get hands-on training that will show you how to maximize the potential of this reporting tool. Along with the Marketing Report, various aspects of parsing will also be covered, both customer-based and billing account-based. The ability to use parsing in many of Martin Group’s reporting programs provides an added depth to the customer base that will be either included in or excluded from the reports you create.
- Prerequisite: None.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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Tuesday, August 12 | 11:00a-12:00p
B/T Session | Impact of Internet Delivery of Video on Traditional Video Content
Speaker: Steve Ulrich, Cisco
- With the advent of an increasing number of Internet-based video offerings in the market from Apple, the major television networks and others, consumers have an increasingly wide range of options for watching popular video content. This shift places new demands on service provider who are providing traditional video offerings. What do service providers need to be aware of to maximize the profitability of their existing traditional video services? How can they extend these traditional video services to provide more value and how can they maximize their options or embrace Internet-video as a new source of revenue?
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Tuesday, August 12 | 1:30p-3:00p
B/T Panel Discussion | Are You Ready for IPTV?
Moderator: Jerry Weber, Martin Group
Panelists: David Kitzinger, Tellabs, Inc. | Geoff Burke, Calix | Brian Ring, TANDBERG TV
- With IPTV overcoming development and interoperability hurdles today, how do operators move forward with their networks to be ready to handle advanced services offered by IPTV? When we prepare our networks, there are key elements an operator needs to consider and plan for within their networks. These considerations include services that are planned to be delivered, bandwidth required to provide services, existing or new access systems such as twisted pair or Fiber-to-the-Home (FTTH) systems, or technology formats that fit services and network. Please join us for this informative session by vendor leaders in today’s telco and service provider environment.
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OMNIA Panel Discussion | Holistic Marketing
Moderators: Hannah Walters and Jim Hawley, Martin Group
Panelists: TBD
- Target Audience: General Managers | Customer Service Managers and Staff | Marketing Staff
- Holistic marketing is the development, design, and implementation of marketing programs, processes, and activities that recognize the breadth and interdependencies involved in today’s marketing environment. Panelists will discuss the four key dimensions of holistic marketing including internal, integrated, relationship, and socially-responsible marketing. Attend this panel discussion and learn why everything matters with marketing and that a broad, integrated perspective is necessary.
- Are you interested in sharing your expertise in this area? If so, please contact events@martin-group.com.
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VMS Session | Revenue Assurance in the VMS System
Speakers: Carol Hinker and Faye Heinis, Martin Group
- Target Audience: CABS Staff | Billing Managers and Staff | Regulatory Specialists | Settlement Specialists
- Maximize your revenue by understanding key control points of critical data integrity during usage processing and billing (both CABS and end user). Attend this presentation to learn related report metrics for trending and the minimal recommended trending. Also, information will be shared regarding key business drivers requiring additional data integrity checks to reduce revenue leakage in usage processing and billing.
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OASIS Workshop | It’s New! Using Circuit Builder to Graphically Assign Plant Data
Workshop Leaders: Jeff Entringer and Ryan Grinsteiner, Martin Group
- Target Audience: Facilities Management Managers | Plant Assignment Personnel
- Ever just want to rub a magic lamp and wish you could view all of a customer’s plant data on one graphical layout? Well…consider Martin Group’s new Circuit Builder your personal genie! With Circuit Builder, you can create anything from a complex Triple Play circuit design all the way down to your basic Phone circuit design. If you’re curious to see what all the hype is about… sign up for this Circuit Builder 101 workshop. This is your opportunity to gain hands-on experience with the new module as well as discuss it with the experts.
- Prerequisite: Attendance in Martin Group’s Training Institute OASIS Explorer FM Assignment training class, or a minimum of 1 year working knowledge with Martin Group’s Facilities Management plant assignment application is suggested.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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OASIS Workshop | Troubleshooting OASIS Provisioning Issues
Workshop Leader: Dean Knutson, Martin Group
- Target Audience: Engineers | IT Managers and Staff | Technical Staff | Provisioning Staff | Outside Plant Staff
- This hands-on workshop will provide you with information, tips, and hints, so you can better understand the OASIS Provisioning process and learn to troubleshoot potential issues. We will discuss the flow of a service order from its creation in the billing system, through auto-provisioning and back to the billing system. This discussion will include the different links in this chain: which links can break the chain, what and where to look in the chain for a problem, how to determine which link in the chain caused the problem and then, of course, possible resolutions. Together, we’ll review logs files to understand how to read them and what to look for to resolve the situation. We’ll review logs files and log reports to understand how to read them and what to look for to resolve the situation. We will also review the XML created by OMNIA for OASIS and cover the necessary OASIS tables used to drive the provisioning information, which will all be very beneficial in assisting you with troubleshooting any issues related to auto-provisioning.
- Prerequisite: Previous working experience with OASIS Provisioning application.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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OMNIA Workshop | How to Create and Benefit from Enhanced User Forms
Workshop Leader: Craig Krcil, Martin Group
- Target Audience: Technical Staff
- Learn the details regarding the setup and design of OMNIA’s Enhanced User Forms and how they can increase data collection and efficiency in your service order flows. During this workshop, you will create an Enhanced User Form, its associated Database tables, and Service Order History stored procedure. You will also learn how these forms can be used for Service Order Routing (Decision Nodes) and Report Writer reports.
- Prerequisite: Basic knowledge of Web Forms and SQL Tables.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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Tuesday, August 12 | 3:30p-5:00p
B/T Panel Discussion | CPNI in Operation
Moderator: Marlene Bennett, Martin Group
Panelists: TBD
- Target Audience: Everyone
- Attend this industry panel discussion to learn Customer Proprietary Network Information (CPNI) dos and don’ts. The new regulations are required and this panel will explore what has happened since they became effective. We will discuss CPNI compliance, as well as review some Martin Group clients' obstacles they have overcome and how receptive their customers have been with the necessary changes.
- Are you interested in sharing your expertise in this area? If so, please contact events@martin-group.com.
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B/T Panel Discussion | Advances in Bend-Insensitive Single Mode Fibers and Associated FTTH Applications
Moderator: Brian Nordtvedt, Martin Group
Panelists: David Mazzarese, OFS | Mark Turner, Corning Cable Systems
- The latest evolution in optical fiber is the advent of bend-enhanced fiber. This session will provide attendees the opportunity to learn from market leading fiber manufacturers regarding market trends driving bend-insensitive fiber strands, impact on field procedures, FTTH equipment and specific deployment applications.
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OASIS Panel Discussion | Field Scheduling Tool
Moderator: Tony Zook, Martin Group
Panelists: Andy Gould, Long Lines | Dan Coffman, Western Datapro
- Target Audience: Engineers | Customer Service Managers and Staff | Provisioning (Dispatch) Staff | Outside Plant Staff
- Martin Group has made some very exciting functionality enhancements to the Field Scheduling Tool (formally known as Work Force Management, WFM). The FST has now been equipped for manual rescheduling of appointments. The New Load Balancer window will allow clients to drag and drop appointments from one Technician or Workgroup to another for an “on the fly” feel. Another new FST feature are the priority settings for workgroups which allows you to have a priority 1 primary tech and a priority 2 alternative tech in a workgroup to better manage high volume days. Come see what is new, besides the name, with FST.
- Are you interested in sharing your expertise in this area? If so, please contact events@martin-group.com.
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OMNIA Workshop | Using and Understanding the OMNIA Refund Process
Workshop Leader: Angie Nelson, Martin Group
- Target Audience: Customer Service Managers and Staff | Billing Managers and Staff | OMNIA Accounts Receivable and Payable Staff
- Would you like to know how to refund deposits, interest, or credit balances on a customer’s account? Join us for an advanced Accounts Receivable workshop to learn how to use the OMNIA processes to refund these customer balances. Whether you are an OMNIA veteran or a rookie, you will gain knowledge on how to run these processes and discover ways to manually move credit balances on an account or between accounts. This workshop will increase your level of Customer Satisfaction to your customers!
- Prerequisite: Attendance in Martin Group’s Training Institute OMNIA Advanced CSR training class or basic knowledge of OMNIA Accounts Receivable.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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VMS Workshop | How Can the Bill Register Reporting Tool Help Me?
Workshop Leader: Kay Urbigkit, Martin Group
- Target Audience: Customer Service Managers and Staff | Billing Managers and Staff
- Is your manager asking for reports from your last billing or from past billings? If so, this is the workshop for you! Bill Register Reporting is a very useful tool to help you to locate various information from the billing files. It allows you to take the information from the Bill Register and create additional reports. During this workshop, you will learn each of the tables needed to create a report and walk through the procedures to find the information you are looking for. Feel more confident using Bill Register Reporting, sign up today to find out what a useful tool it really is!
- Prerequisite: None.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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Wednesday, August 13 | 8:30a-9:30a
B/T Session | Managing Your IP Infrastructure
Speaker: Ross Rehart, Network Insight
- Explore IP network management solutions during this presentation and learn how to gain granular visibility into your IP network traffic, all the way down to the subscriber and service (voice, data, video, etc) level. See how this level of insight will allow you to create service packages that guarantee the user experience your subscribers demand, regardless of the services being delivered.
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Wednesday, August 13 | 8:30a-10:00a
OMNIA Session | Helpful Hints and Tips
Speaker: Darrin Geraets, Martin Group
- Target Audience: IT Managers and Staff | Technical Staff | Customer Service Managers and Staff | Billing Managers and Staff | Marketing Staff
- Ever wonder if there is an easier way to perform your daily tasks? During this presentation you’ll learn several tips and tricks ranging from customer care to accounts receivable to usage and billing. Attend this session and learn the shortcuts you need to complete your processes more efficiently.
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VMS Session | Billing Helpful Hints and Tips
Speaker: Kay Urbigkit, Martin Group
- Target Audience: Customer Service Managers and Staff | Billing Managers and Staff
- How do I run that program? What does that error mean? How do I correct it? If you’ve found yourself asking these questions this is the session for you! This presentation is designed to equip you with some hints and tips to help you manage your everyday processes. The focus of this session will be on the billing side of VMS going over some common errors and balancing issues. You will also learn about newer programs you may not have used yet or even forgotten they were available.
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OASIS Workshop | Integrating with OASIS FM via Web Services
Workshop Leader: Stacy Harris, Martin Group
- Target Audience: System Integrators | Developers
- This hands-on workshop will show you how to use the existing OASIS FM Web Services to build customized integration products or product customizations. You will learn about the various Web Services available and build a web page using the OASIS FM Web Services from scratch.
- Prerequisite: Knowledge of C# or ASP.NET and previous working knowledge of OASIS Facilities Management.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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OMNIA Workshop | Using and Understanding the API
Workshop Leader: Chris Ortman, Martin Group
- Target Audience: IT Managers and Staff | Technical Staff (Programmers)
- Get your hands dirty retrieving and importing data in and out of OMNIA using the API. During this workshop, we will review current documentation and work with current calls. You will also receive a few sample applications related to the API that you can use as a starting point.
- Prerequisite: Some experience in programming or script writing. Understanding of XML.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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Wednesday, August 13 | 9:30a-10:30a
B/T Session | Phantom Traffic and Access Avoidance
Speaker: Robert Gnapp, NECA
- What is causing your company’s Access Minutes of Use to drop? Certainly some of the loss can be explained by legitimate competition (e.g. wireless), but have you ever wondered how much of your demand loss is associated with Phantom Traffic and other access avoidance schemes?
This session will explore the various techniques used by some carriers to avoid paying your company the appropriate amount of access or interconnection charges to which you are entitled. The agenda for this session will focus on defining and understanding Phantom Traffic and access avoidance, determining the scope of your company’s loss and methods to reduce or eliminate the problem.
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Wednesday, August 13 | 10:30a-12:00p
OASIS Panel Discussion | Implementing OASIS Provisioning Add-Ons
Moderators: Jon Bassett and Darrin Mebius, Martin Group
Panelists: TBD
- Target Audience: OASIS Provisioning Users
- The OASIS Provisioning team has undertaken numerous projects to add new pieces of equipment to those being auto-provisioned by OASIS. This panel will help you understand what it takes to accomplish such a task. In addition to OASIS Provisioning personnel, we plan to invite a client who has gone through the process. Bring your OASIS Provisioning wish list so we can discuss the short-term direction of the product.
- Are you interested in sharing your expertise in this area? If so, please contact events@martin-group.com.
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VMS Session | Notice and Disconnect for Nonpay Process
Speakers: Carol Hinker and Natalie Nydam, Martin Group
- Target Audience: Customer Service Managers and Staff
- Are you still manually creating your list of customers to be disconnected for non-pay? Attend this presentation to see how the Notice and Disconnect for Nonpay Process can be made more efficient for your company. Learn how to automate this process and eliminate manual work. You will learn what VMS system programs you can run and how they can apply to your company.
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OMNIA Workshop | Understanding Database Views
Workshop Leaders: Jim Hawley and Corey Flannery, Martin Group
- Target Audience: IT Managers and Staff | Technical Staff | Customer Service Managers and Staff | Billing Managers and Staff | Accounting Staff
- Are you ready to take your Report Writer knowledge to the next level? Attend this hands-on workshop and learn how to utilize the existing Report Writer Views and increase your company’s reporting capabilities. Spend time looking through the Core Views and learning to search for a specific field to determine in which View(s) it can be found. Launch the Query Analyzer and practice writing some basic SQL statements to search for data or even create customized reports. (Note: this class will not provide training of the OMNIA database to create new Views.)
- Prerequisite: Participants should have previously attended Martin Group’s Training Institute Basic Report Writer training class or have one year of working knowledge with Report Writer.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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OMNIA Workshop | Understanding the Purpose and Setup of Component Groups
Workshop Leader: Adam Hafner, Martin Group
- Target Audience: Customer Service Managers and Staff | Billing Managers and Staff | Technical Staff
- With the advent of OMNIA v6.40, we have implemented and built upon the Component Groups functionality to allow for greater flexibility and usability. This includes how users interact with the function within service order, how administers setup a group, and how those groups relate to package assignment. This workshop will show you the steps for setting up Component Groups and also allow for specific questions related to Component Groups to be answered in order to allow you to set them up at your company and streamline your order capture and service order flows.
- Prerequisite: Training Institute classes OMNIA Introduction to Products & Pricing and OMNIA Advanced Products & Pricing required and OMNIA Introduction to Service Order Flows suggested.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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Wednesday, August 13 | 11:00a-12:00p
B/T Session | OMNIA Case Study: Long Lines
Speaker: George Valentine , Centivia and Avery Shealey, Long Lines, Ltd
- Attendees will learn how Long Lines has extended the functionality of OMNIA to automate revenue validation and usage processing, become NRTRDE compliant, implement a true Prepay wireless solution, formalize collections processing and monitor the health of their systems in real time.
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Wednesday, August 13 | 1:30p-3:00p
B/T Panel Discussion | The 700MHz Auction is Complete, Now What?
Moderator: Howard Gorter, Martin Group
Panelists: Dave Kirk, Stutler Technologies | Mike Salmans, United Telephone Assn
- With the 700MHz auction complete, the question becomes how to provide wireless service to your customers as customer demand for triple and quad play services including High Speed Internet, Video, and Wireless service continues to increase. This panel will explore how some companies are currently using wireless in their service offerings, and how they plan to continue using wireless in the future with both new and existing spectrum. Learn what other companies are doing, and what your options are to provide the wireless services your customers demand.
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OASIS Session | What is MapGuide and What Can it Do for Your Company?
Speaker: Scott Dufner, Martin Group
- Target Audience: Engineers | IT Managers and Staff | Technical Staff | Outside Plant Staff
- This presentation explores the integration between MapGuide and OASIS/OMNIA data. Everything from the creation of basic web-accessible maps to the dynamic display of trouble and service order information will be covered. Learn how to disperse critical information such as tech reservations and trouble saturation company-wide. Come see how you could use MapGuide to improve your business efficiency and decision-making.
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OMNIA Panel Discussion | Revenue Assurance and OMNIA
Moderators: Sherri Knutson and Chris Gates, Martin Group
Panelists: TBD
- Target Audience: CABS Staff | Billing Managers and Staff | Regulatory Specialists | Settlement Specialists
- Maximize your revenue by understanding key control points of critical data integrity during usage processing and billing (both CABS and end user). Attend this panel discussion to learn related report metrics for trending and the minimal recommended trending. Also, information will be shared regarding key business drivers requiring additional data integrity checks to reduce revenue leakage in usage processing and billing.
- Are you interested in sharing your expertise in this area? If so, please contact events@martin-group.com.
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OMNIA Workshop | Advanced Decision Nodes
Workshop Leader: Trevor Dean, Martin Group
- Target Audience: Customer Service Managers and Staff
- Do you know all of the possibilities to route a service order beyond simple questions? In this hands-on workshop, you will create decision nodes based not only on questions from the service order, but also on data within that order and on more complicated structures such as stored procedures. You will experiment with several different examples that are representative of the different options available within decision nodes and pay particular attention to syntax needed so that the decision nodes does exactly what you want it to do.
- Prerequisite: Attendance in Martin Group’s Training Institute OMNIA Intro to Service Order Flows and also the Advanced Service Order Flows training class, or a minimum of 1 year working knowledge with OMNIA Service Order Flows is suggested. Basic knowledge of SQL is also beneficial.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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VMS Workshop | Building & Modifying Service Order Flows
Workshop Leader: Robin Flett, Martin Group
- Target Audience: Customer Service Managers and Staff
- The Service Order Flow workshop will entail a general overview of building a service order. You will learn about Functions, Nodes, and Perts and how they make up a service order, as well as how to use Dynamic questions in your orders. This hands-on workshop utilizes your knowledge of service order to build simple service orders to the more complex.
- Prerequisite: Attendee’s should have at least one year of experience working with service order processing and concepts. Participants should have previously attended Martin Group’s Training Institute VMS Customer Service Representative training.
- Registered attendees for this workshop will receive an invitation to submit company-specific examples via email. These examples may be used in the workshop preparation and content of materials.
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Wednesday, August 13 | 3:30p-5:00p
B/T Panel Discussion | The Changing Regulatory Telecom Landscape
Panelists: Peter Rasmusson, Marlene Bennett, and Rena Hoffman, Martin Group
- A panel of Martin Group regulatory experts will discuss current and pending items associated with the ever-changing regulatory landscape. The panelists will review the current status and share Martin Group’s perspective on items such as intercarrier compensation, Universal Service Fund reform and other regulatory topics current to today’s world.
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