Proof’s in the pudding! This track will examine real-life scenarios where service providers are well on their way to true business and technology transformations. Already, Martin Group customers are finding efficiencies, lowering costs, and driving new revenues using Martin Group’s team of software developers, engineers, regulatory specialists, and business process experts. By listening to the stories told by their peers, attendees will see similarities and gaps between what’s been done and what should be done to deliver dynamic, convergent services in as efficient and cost-effective a manner as possible.
Customer Panel | Resource Management: Using OASIS FM and SQL to Generate Operational Efficiencies
Wednesday, September 9 | 10:30am - 12:00pm
Due to the ever-advancing communications industry, organizations are looking for ways to deploy service faster and maintain their data in a manner that makes it easier to troubleshoot when their customers are faced with an outage. Hear from other Martin Group clients and how they use the tools within the OASIS Software Suite and Microsoft™ SQL to generate efficiencies within their companies to provide exceptional service for their customers.
- Moderator | Jessi Bracey, Client Relationship Manager for Martin Group
- Panelists | Michelle Viel, Pacific Lightnet; Dan Coffman, Western DataPro
Customer Panel | Driving Your Bottom-Line: Unconventional Thinking
Wednesday, September 9 | 3:30pm - 5:00pm
As the communications industry continues to evolve, companies are being faced with a variety of challenges from starting new business ventures and managing successful promotions to increasing revenue, ensuring customer satisfaction and improving efficiency of processes. Hear from your peers and their unconventional approaches to face these challenges head on and ultimately drive their bottom-line.
- Moderator | Laurie Ensz, Client Relationship Manager for Martin Group
- Panelists | Paulette Thoennes, Consolidated Telecommunications Company; Jim Canaan, ITC; Kelly Wienholz, Mashell Telecom
Breathing Life into Landlines by Building ‘Community’ Services
Thursday, September 10 | 1:30pm - 3:00pm
Now, more than ever, communications providers are looking for ways to increase profitability while sustaining landline loss. One company,
ITS Telecommunications System Inc., is revolutionizing the way in which communications providers can revalue the landline by servicing their communities. Hear from ITS’s Jeff Leslie, CEO, as he reveals how inter-linking communications among businesses and the public sector has enabled ITS to add value to the landline creating stickiness and brand loyalty.
- Speaker | Jeff Leslie, CEO for ITS Telecommunications System Inc.
